Privacy Policy
This Privacy Policy explains how Faith Harbor Web Hosting (“we,” “us,” “our”) collects and uses personal data. It includes GDPR-required disclosures for visitors and customers in the European Economic Area (EEA), UK, and Switzerland.
Last updated:
1. Data Controller & Contact
Data Controller: Faith Harbor Web Hosting
Contact: support@faithharborwebhosting.com
Mailing address: [Insert legal business name + mailing address]
If you appoint a DPO (optional): [DPO contact email]
2. Personal Data We Collect
- ✓Account & billing data: name, email, address, invoices, subscription status (payment card data is processed by payment providers, not stored by us).
- ✓Support data: messages, attachments, and troubleshooting details you submit to support.
- ✓Technical/log data: IP address, device/browser data, timestamps, server/security logs.
- ✓Cookies data: cookie identifiers and preferences (see Cookie Policy).
3. Why We Process Data (GDPR Lawful Bases)
We process personal data only when we have a lawful basis under GDPR:
- ✓Contract — to provide hosting services, manage accounts, deliver support.
- ✓Legal obligation — accounting/tax records, compliance requests.
- ✓Legitimate interests — security, fraud prevention, service improvement, abuse detection.
- ✓Consent — where required (e.g., optional analytics/marketing cookies).
4. How We Use Personal Data
- ✓Provide and maintain Services (hosting, account management, uptime/security).
- ✓Process billing and manage renewals.
- ✓Respond to support and technical requests.
- ✓Prevent fraud/abuse, secure systems, and keep services reliable.
- ✓Communicate service notices (maintenance, policy updates, security alerts).
5. Cookies & Similar Technologies
We use cookies for essential site operation and, only if enabled, optional analytics/marketing cookies. See our Cookie Policy for details and choices.
6. Sharing Personal Data (Processors)
We may share personal data with vetted service providers (“processors”) who help us operate the Services, such as billing/payment processors, infrastructure providers, security tools, or support systems. Processors are contractually required to protect data and process it only on our instructions.
Optional: You can list your processors here (recommended):
• Payment Processor: [Stripe/PayPal/etc.]
• Hosting/Infrastructure: [Datacenter/Cloud provider]
• Support/Email: [Helpdesk/email provider]
7. International Data Transfers
If personal data is transferred outside the EEA/UK/Switzerland, we use appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms.
8. Data Retention
We keep personal data only as long as necessary for the purposes described above, including legal/accounting requirements. Typical examples:
- •Billing records: retained as required by law/tax obligations.
- •Support tickets: retained to maintain service history and troubleshoot recurring issues.
- •Security logs: retained for a limited period to investigate abuse and maintain security.
9. Your GDPR Rights
If you are in the EEA/UK/Switzerland, you have rights including:
- ✓Access to your personal data
- ✓Correction of inaccurate data
- ✓Deletion (“right to be forgotten”), where applicable
- ✓Restriction of processing
- ✓Data portability
- ✓Objection to processing based on legitimate interests
- ✓Withdrawal of consent (where processing is based on consent)
To exercise rights, email support@faithharborwebhosting.com. We may ask you to verify identity.
10. Complaints
You have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can help resolve your concern.
11. Children’s Privacy
Our Services are not directed to children under 13 (or the applicable minimum age in your jurisdiction).
12. Updates to This Policy
We may update this policy from time to time. Changes will be posted here with an updated “Last updated” date.